How Can I Cancel an Order on Coolzoop.com?
If unfortunately, you have to cancel an order, you have to mail it within 24 hours of your order placed. All you need to send a mail to firstname.lastname@example.org mentioning the order number and the reason for the cancellation. Our support team will get in touch with you as soon as possible.
Products are eligible for return if they are received in a damaged or defective condition. The same needs to be conveyed to our team within 7 working days of receiving the package. We ensure that a brand new replacement is shipped to you at no additional cost. Please make sure that the original product tag and packing is intact when reverse pick up is made.
If you think the product you have received is damaged or in bad condition or if the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person.
For any support
Ph: 9612986210 (10 AM – 6 PM)
Once our support team initializes the return policy, within 7 to 10 working days you will get the refund money in your account.